Cancellation and Refund Policy
1. General Principle
Services on Gold Mood Astro are online consulting services. Cancellation and refund are assessed based on whether the service has started, the consultant’s attendance, and the source of any technical fault.
2. Cancellation Before the Session
The user may cancel free of charge up to 24 hours before the start time. A refund may be issued or a new appointment offered.
3. Cancellation Less Than 24 Hours Before
For cancellations made less than 24 hours before, a refund may not be issued. A reschedule may be arranged subject to consultant availability and Platform review.
4. Refund After the Session Starts
Once the session begins the service is deemed performed and no refund is made.
5. Consultant Does Not Attend
If the consultant does not attend, the user is offered a full refund or a free new appointment.
6. Platform-Side Technical Failure
Platform-side failures are reviewed by the technical team; a free new appointment, time compensation, or a full/partial refund may be offered.
7. User-Side Technical Issues
For issues arising from the user’s connection, device, camera, microphone, browser or app permissions, the Platform is not obliged to refund, though a new appointment may be supported where appropriate.
8. Force Majeure
In cases of earthquake, flood, fire, power/internet outage, official decisions and similar force majeure, the parties may be offered a new appointment.
9. Refund Time
Approved refunds are transferred to the card/account used, subject to payment-institution and bank processing times. The Platform is not responsible for bank delays.